Skip to content
7 Features

Connect Everywhere, Seamlessly

Reach customers on their preferred channel — all conversations unified in one inbox. Built-in phone system, SMS, email, and more.

Unified inbox for all channels
Built-in phone system with VoIP
Two-way SMS conversations
Power dialer for outbound calls
Get Started Schedule a Demo
Platform Preview

One Inbox, Every Channel

Every conversation from every channel flows into one unified inbox your team can manage together.

  • SMS, email, and chat in one view
  • Automated follow-up sequences
  • Team collaboration built in
Get Started
app.smbcrm.com
Communication features in SMBcrm

Messages Today

342

Delivery Rate

99.2%

Avg. Response

< 5 min

Communication

Included Features

Everything you need in one powerful suite.

Unified Inbox

Every channel — SMS, email, Facebook, Instagram, WhatsApp — in one unified inbox.

  • Every channel in one inbox
  • Team collaboration and assignment
  • Full conversation history per contact

2-Way SMS

Two-way texting with templates, drip sequences, and bulk SMS marketing campaigns.

  • Real-time two-way texting
  • SMS templates and drip campaigns
  • Bulk SMS marketing with tracking

Email Marketing

Drag-and-drop email campaigns with behavior-based triggers and conversion analytics.

  • Drag-and-drop email builder
  • Behavior-based triggers and drip sequences
  • Open, click, and conversion analytics

Email SequencesBeta

Automate threaded email follow-up conversations with delays, conditions, and Stop on Reply automation.

  • Single-threaded email conversations
  • Conditional sends based on opens and delivery
  • Stop on Reply with step-level analytics

Phone System

Built-in VoIP with local numbers, call recording, transcription, and missed-call text.

  • Local and toll-free numbers
  • Call tracking, recording, and transcription
  • Missed-call text back automation

Power Dialer

Auto-dialer that skips unanswered calls and drops voicemails to reach more prospects.

  • Rapid sequential outbound dialing
  • Auto-skip unanswered calls
  • One-click voicemail drop

IVR

Route incoming calls to the right department or team member with custom IVR menus.

  • Custom call routing menus
  • Department and team routing
  • Professional phone tree setup
How It Works

How communication works

1

Unify

Bring SMS, email, web chat, social, and your phone system into one shared inbox.

2

Respond

Reply from any channel in a single thread and route conversations to the right person.

3

Never miss

Missed-call text-back and automations keep every conversation moving 24/7.

Common Questions

Frequently Asked Questions

Does SMBcrm include a phone system?
Yes. Every plan includes a built-in VoIP phone system with local and toll-free number options, call recording, voicemail, and a power dialer for outbound calling campaigns.

Can I send SMS messages from SMBcrm?
Yes. Send and receive SMS and MMS messages directly from your CRM. Two-way texting is built in, and you can automate SMS follow-ups, appointment reminders, and marketing campaigns.

What is the unified inbox?
The unified inbox brings all your customer conversations — email, SMS, phone calls, web chat, social media DMs, and Google Business messages — into one view so your team never misses a message.

Does SMBcrm support email marketing?
Yes. Send broadcast emails, drip campaigns, and automated sequences with a built-in drag-and-drop email builder, pre-designed templates, and detailed analytics including open rates, click rates, and revenue attribution.

Can multiple team members share the same inbox?
Yes. The unified inbox supports team collaboration with conversation assignment, internal notes, and real-time presence indicators so your team can work together efficiently.
Explore More

Other Feature Categories

CRM & Sales

6 features

Lead Capture

6 features

Websites & Funnels

4 features

Automation

5 features

AI Features

10 features

Social Media

5 features

Advertising

6 features

Payments & Commerce

6 features

Memberships & Education

4 features

Reputation & Growth

3 features

Client Portal

7 features
View all features
60-day money-back guarantee

Ready to put Communication to work?

Replace a dozen point tools with one platform built to capture leads, automate follow-up, and grow revenue.

Get Started Schedule a Demo

60-day money-back guarantee

Full refund within 60 days if SMBcrm isn't right for you

No setup fees

Get started in minutes, we handle the heavy lifting

Cancel anytime

No long-term contracts, stay because you want to