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3 Features

Grow Your Reputation

Automate review collection, manage your online reputation, and turn happy customers into referral sources.

Automated review requests via SMS
Review monitoring dashboard
Built-in referral tracking
Affiliate program management
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Reviews on Autopilot

Automatically request reviews after positive interactions, monitor your reputation, and activate referral and affiliate programs.

  • SMS review requests after service
  • Centralized review dashboard
  • Track referral conversions
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app.smbcrm.com
Reputation & Growth features in SMBcrm

Review Score

4.8 avg

Reviews Collected

342

Response Rate

100%

Reputation & Growth

Included Features

Everything you need in one powerful suite.

Review Management

Automate review requests via SMS and manage your online reputation in one place.

  • Automated SMS review requests
  • Review tracking across platforms
  • Centralized reputation dashboard

Referral System

Track referrals and manage incentives to turn customers into a growth engine.

  • Referral tracking and attribution
  • Incentive management
  • Automated referral follow-ups

Affiliate Program

Launch an affiliate program with multi-tier commissions and automated tracking.

  • Multi-tier commission structure
  • Affiliate tracking and reporting
  • Automated commission payouts
How It Works

How reputation works

1

Request

Automatically ask happy customers for reviews by SMS and email at the right moment.

2

Monitor

See every new review across Google and Facebook in one dashboard.

3

Respond

Reply fast — with AI-drafted responses — and showcase your best reviews on your site.

Common Questions

Frequently Asked Questions

How does automated review collection work?
After a positive interaction or completed service, SMBcrm automatically sends a review request via SMS or email with a direct link to your Google Business Profile or other review platform.

Can I monitor reviews across platforms?
Yes. The reputation dashboard shows reviews from Google, Facebook, and other platforms in one view so you can monitor and respond to feedback quickly.

Does SMBcrm include referral tracking?
Yes. Set up referral programs that track who referred whom, automate reward notifications, and measure the revenue generated from referrals.

Can I manage an affiliate program?
Yes. Create affiliate campaigns with custom commission structures, track affiliate-driven leads and sales, and automate payouts — all within SMBcrm.

How do I handle negative reviews?
SMBcrm's review request flow includes a sentiment check — happy customers are directed to leave public reviews, while unhappy customers are routed to a private feedback form so you can address concerns before they become public.
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